• Before purchasing, please ensure your device supports eSIM. No refunds will be issued if the eSIM cannot be used due to unsupported devices. See FAQ for more details.

• This is a digital product. Once the order is confirmed, the eSIM QR Code will be sent via email and cannot be retracted. Therefore, cancellation, modification, or refunds are not allowed under consumer protection law. See Refund Policy for full details.

• The eSIM QR Code will be sent within 10 minutes of purchase. If you don’t receive the email or need urgent access, please contact our official LINE customer service.

• If you're unable to connect after arriving at your destination, please contact us immediately using airport/hotel Wi-Fi. Refund requests will not be accepted without prior contact.

• This product does not support data top-ups. If you run out of data, please place a new order.

• No refunds will be given for service issues caused by factors beyond our control, such as signal coverage, distance from base stations, interference, weather, or device limitations.