Terms of service

Terms of Service

These Terms of Service (hereinafter referred to as the "Terms") constitute an agreement between you (hereinafter referred to as the "User") and Mars e-Bank.com Inc. (hereinafter referred to as the "Company"), governing the User's use of the Mars eSIM official website (hereinafter referred to as the "Website") and related services. Please read these Terms carefully before using the Website. By using the Website, you are deemed to have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or the services provided. If you are a minor, in addition to complying with these Terms yourself, you must ensure that your parents (or guardians) have read, understood, and agreed to all contents of these Terms before using the Website and its services.

1. Scope of Service These Terms apply to the Mars eSIM Physical Card and eSIM data plans provided by the Company, including but not limited to communication services, mobile data traffic, technical support, and other value-added services. The Mars eSIM service provides virtual SIM cards, allowing Users to easily activate and enjoy our network communication and data services on supported devices.

2. Registration and Account Security

  • Registration: To use certain services on the Website, Users may need to register and provide accurate and complete personal information, including but not limited to name, email address, phone number, etc. The User guarantees that the information provided is true and correct and is obligated to update it promptly.

  • Account Security: Users must properly safeguard their accounts and passwords and are responsible for all activities within their accounts, including any use of the Service. Users may not transfer, lease, or share their accounts with others. The Company shall not be liable for any leakage of account information, theft, or unauthorized use caused by personal reasons. If there is any abnormality or security risk regarding the account, the User shall notify the Company immediately.

  • Use by Minors: If the User is a minor, they must obtain consent from their parents or guardians before using the services of this Website and shall comply with these Terms under the guidance and consent of their guardians.

3. Purchase and Activation

  • Order Confirmation: After a User places an order for a Mars eSIM Physical Card or eSIM data plan on the Website, the order is deemed established, and a confirmation notification will be sent. The confirmation notification indicates your agreement to purchase the item.

  • Payment Methods: The Website provides multiple payment methods. Users must ensure that payment information is correct, and all payment activities must comply with the relevant regulations of the payment service provider. If there is a payment abnormality, please contact the payment service provider or our customer support.

  • Service Activation: After purchase, Users must follow the instructions to activate their eSIM card or plan. Once successfully activated, Users can enjoy our communication and data services.

  • Refund and Exchange Policy: If a User needs to return or exchange goods for any reason, please refer to the Refund Policy on the Website or contact customer service to understand the relevant procedures and rights.

4. Rules of Usage

  • Lawful Use: Users must comply with local laws and regulations and the Company's Terms of Service. Users shall not use the Mars eSIM service for any illegal activities, including but not limited to fraud, harassment, infringement of others' rights, or disruption of normal service order.

  • Information Reference: The information provided on this Website, including but not limited to product descriptions, prices, images, etc., is for reference only. The Company will make every effort to provide accurate information but does not guarantee that all information is completely correct. In case of errors or changes, the latest announcement shall prevail.

  • Usage Restrictions: Users may not use the Mars eSIM Physical Card or eSIM data plans for commercial purposes or resale, nor transfer them to others for use.

  • Prohibited Conduct: Users may not engage in any behavior that may jeopardize the operation of the Website, such as cracking technical protection measures, spreading malware, or other acts that may damage website security.

5. Intellectual Property Rights All content provided on this Website, including but not limited to text, images, trademarks, logos, software, and other related materials, belongs to the Company or other legal rights holders and is protected by relevant laws. Without our written permission, Users may not copy, modify, distribute, publicly display, or otherwise use the content of this Website.

6. Privacy Protection

  • Personal Information Protection: The Company is committed to protecting Users' personal information and privacy. Unless required by law or authorized by the User, we will not disclose it to third parties.

  • Data Security: The Company will take reasonable technical and management measures to ensure the security of User data and prevent unauthorized access and use.

7. Limitation of Liability

  • Service Interruption: The Company will make every effort to maintain the normal operation of the Website services. However, the Company shall not be liable for service interruptions, functional limitations, or other losses caused by system maintenance, technical issues, force majeure, etc.

  • Third-Party Links: This Website may contain links to third-party websites. These links are for User reference only. The Company is not responsible for the content or policies of these third-party websites.

  • Liability for Violation: Users shall be solely responsible for the consequences arising from their violation of these Terms or relevant laws.

8. Termination The Company reserves the right to suspend or terminate the User's right to use the service if the User violates these Terms. The Company shall not be liable for any losses arising from the violation of these Terms.

9. Amendments and Updates The Company reserves the right to amend these Terms at any time. In the event of significant changes, Users will be notified via a website announcement or email. Users are requested to check these terms regularly to understand the latest usage regulations. Continued use of the Website constitutes the User's agreement and acceptance of the revised Terms.

10. Governing Law and Jurisdiction The interpretation and application of these Terms shall be governed by the laws of the Republic of China (Taiwan). Any disputes arising from these Terms or the Website services, both parties agree to submit to the jurisdiction of the Taiwan Taipei District Court as the court of first instance.

11. Contact Us If you have any questions or suggestions regarding these Terms, please contact us via the following methods:

  • Email: service@marsesim.com

  • Phone: +886 2 2501-1911

  • LINE Customer Service: @mars.esim

  • Address: 10F., No. 6, Sec. 3, Minquan E. Rd., Zhongshan Dist., Taipei City, Taiwan