• Before purchasing, please ensure your device supports eSIM. No refunds will be issued if the eSIM cannot be used due to unsupported devices. See FAQ for more details.

• This is a digital product. Once the order is confirmed, the eSIM QR Code will be sent via email and cannot be retracted. Therefore, cancellation, modification, or refunds are not allowed under consumer protection law. See Refund Policy for full details.

• The eSIM QR Code will be sent immediately of purchase. If you don’t receive the email or need urgent access, please contact our official LINE customer service.

• If you're unable to connect after arriving at your destination, please contact us immediately using airport/hotel Wi-Fi. Refund requests will not be accepted without prior contact.

• This product does not support data top-ups. If you run out of data, please place a new order.

• No refunds will be given for service issues caused by factors beyond our control, such as signal coverage, distance from base stations, interference, weather, or device limitations.

• eSIM is a virtual SIM card. The activation email will be sent immediately after purchase. Please activate within 90 days, or it will expire.

• You must be connected to a stable internet connection to install eSIM.

• Once you scan and install the eSIM QR Code, the plan period starts. We recommend scanning it on the day of departure in Taiwan or using free Wi-Fi at your destination. See Installation Guide.

• Usage is calculated by calendar day, ending at 23:59 (UTC+8 Taiwan time).
(e.g. If a 3-day plan is activated at 22:00 on April 1, the first day ends at 23:59 on April 1. The plan expires at 23:59 on April 3.)

• Each eSIM can only be installed on one device. Once scanned, the QR Code cannot be used again or transferred. Deleted profiles cannot be recovered, so do not delete them.

• Region: Japan
(Network performance may vary based on location, terrain, building obstructions, user traffic, and weather conditions.)

• Usage Duration: 3 days, 5 days, 6 days, 7 days, 10 days

• Data Options: Unlimited

• Plan Activation: By calendar day, ending at 23:59 (UTC+8 Taiwan time).
(For example: If you purchase a 3-day eSIM plan and activate it on April 1st at 10:00 PM, the first day will end at 11:59 PM on the same day. The plan will expire at 11:59 PM on April 3rd.)

• Network: 5G
(The network may automatically switch to 4G depending on local signal quality)

• Carrier: KDDI Corporation, SoftBank
 See Global Mobile Network Operators List for more details.

• APN: Automatic
(If you have custom APN settings, please reset to auto.)

• Voice/SMS: Not supported (Only supports app-based calls, e.g., LINE)

• Hotspot: Supported
(Hotspot capability depends on device model and may be subject to FUP restrictions.)

• Fair Usage Policy (FUP): To maintain overall network quality, local telecom operators may enforce Fair Usage Policy (FUP). This policy is designed to prevent individual users from consuming excessive bandwidth over a short period of time. If your data usage exceeds the carrier’s fair usage threshold, your connection speed may be temporarily reduced to ensure stable and fair access for all users on the network.